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Glossary

Chat agent

An AI agent that converses over web chat, SMS, WhatsApp or social messages, trained on your own content.

Why it mattersIt answers instantly on the channels customers already use, at any hour.
In practice at aisocialzOur community agent uses this: replies across Instagram, TikTok and Facebook. Answers comments and DMs in every client’s voice.Meet the community agent →
Related terms
Retrieval-augmented generation (RAG)GuardrailsEscalation (handoff)Orchestration
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Related guideAI for creators: a practical guide
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More clients. Same team.

01A 30-minute call with the rainmindz team02A written agent blueprint within a week03No commitment until you approve it
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Pick a day · November
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