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Glossary

Retrieval-augmented generation (RAG)

A technique where the AI looks up relevant facts in your documents before answering, instead of relying on memory.

Why it mattersIt keeps answers grounded in your policies and data, and makes them easier to check.
In practice at aisocialzOur community agent uses this: replies across Instagram, TikTok and Facebook. Answers comments and DMs in every client’s voice.Meet the community agent →
Related terms
Voice agentChat agentEscalation (handoff)
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