On Instagram, the content agent prepares captions, carousels and reel scripts for each client account, while the community agent drafts replies to comments and DMs in that client's voice. Replies follow the rules you set, and complaints wait for a person to approve them. The reporting agent can read the account metrics your team already looks at, so the monthly summary draws on the same numbers you would pull by hand.
Each client account is connected on its own, through whoever manages it, so one client's data never mixes with another's. We confirm with you which business accounts are in scope and who can grant access. We then test with real scenarios, such as a tricky complaint, before the agent goes live. Keep a short note per client on topics that should never get an automatic reply. That list becomes a rule the agent checks every time, and it is easy to update when a client's situation changes.
Instagram controls what third-party tools can do, and those rules change over time, so we check what is available for your accounts before promising any workflow. Some features may need a business account type. Anything the platform will not allow stays a manual step for your team, and we say so in the blueprint.